Refund & Cancellation policy
1. Nature of the product
Premium purchases grant immediate or near-immediate access to digital content in your browser after successful payment and verification. By completing checkout, you request instant fulfilment of that digital access.
2. Cancellation before payment
You may cancel at any time before you confirm payment with your bank or payment provider (for example, by closing the checkout window or abandoning the flow). No charges apply until the payment is successfully completed.
3. After successful unlock
Once your payment is captured and the game unlock is applied to your account, the purchase is generally final and not refundable, except where required by applicable law or as described in section 4. This is consistent with many digital-goods and in-app purchase practices because access cannot be “returned”.
4. Eligible problems
We may offer a refund or account credit, at our discretion, in situations such as:
- You were charged but access was not granted after a successful payment, and the issue is not resolved within a reasonable time.
- Duplicate charges for the same game unlock in error.
- Technical failure on our side that prevented any meaningful use of the purchased access, and we cannot restore access after support.
Refunds are not guaranteed for change of mind, accidental purchase after confirmation, or device or browser compatibility you did not verify.
5. How to request help
Contact us at sonu788380@gmail.com from your registered email where possible, within 14 days of the transaction. Include the game name, date and time of purchase, and any receipt or reference shown by your payment method. See also our Support page.
6. Payment provider & chargebacks
Payments may be processed by a third party (for example, Razorpay or your card issuer). If you open a chargeback or dispute, we may be limited in how we can assist until that process concludes. Please contact us first so we can often resolve the issue faster.
7. Changes
We may update this policy. The “Last updated” date at the top will change when we do. Continued use of the store after changes means you accept the updated policy.